Shipping policy
JILL ships orders from Jacksonville, Florida, United States.
Processing Times
Many JILL products are handmade, personalized, or made to order. Processing times vary by product and are displayed on the applicable product page.
Processing time is the time required to create, personalize, prepare, and package your order before it is handed to the shipping carrier. Processing time does not include carrier transit time.
Orders containing multiple products may ship together based on the item with the longest processing time unless otherwise stated.
Shipping Rates & Available Services
Shipping rates and available delivery services are calculated and displayed at checkout based on the order, package details, shipping destination, and available carrier services.
The shipping cost and available options will be shown before payment is completed.
Delivery Estimates
Estimated delivery time consists of:
Processing time + carrier transit time
Once your order has been completed and transferred to the shipping carrier, transit time depends on the selected shipping service and destination.
Carrier delivery estimates are estimates and are not guaranteed. Weather, holidays, service disruptions, and other circumstances outside of JILL's control may affect delivery.
Tracking
When tracking is available for the selected shipping service, tracking information will be provided after your order has shipped.
Please allow time for the carrier to scan and update the tracking information after receiving the package.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact us as soon as possible at info@jillonlinestore.com. We cannot guarantee that an address can be changed after an order has entered production or has shipped.
Lost, Delayed, or Damaged Packages
If your shipment appears to be lost, significantly delayed, or arrives damaged, please contact us at info@jillonlinestore.com so we can review the shipment information and help determine the appropriate next steps.
For damaged shipments, please keep the original packaging and take clear photographs of the shipping box, interior packaging, and damaged item. This information may be required when working with the shipping carrier.
JILL cannot control carrier delays, handling, or other events that occur after a package has been transferred to the carrier, but we will assist customers with available shipment information when a delivery issue occurs.
Shipping damage, carrier delays, lost packages, or other carrier-related issues do not automatically qualify an order for a refund, replacement, return, or exchange. Any applicable resolution will be reviewed according to our Refund & Return Policy and applicable law.
Shipping Destinations
JILL currently ships online orders to the United States and Canada.
Available shipping methods, rates, and delivery estimates are shown at checkout based on the destination.
Contact Us
For questions regarding your order or shipment, please contact:
JILL
Email: info@jillonlinestore.com
Website: jillonlinestore.com