Refund & Return Policy

Returns and Exchanges

Due to the custom, personalized, and handmade nature of many JILL products, all sales are final. We do not accept returns or exchanges for change of mind, incorrect selections, or personalization details submitted by the customer.

This includes personalized items, custom-made products, special-order items, and products identified as final sale.

Please carefully review all personalization details, sizes, colors, quantities, shipping information, and other order details before completing your purchase.

If you have questions about a product before ordering, please contact us at info@jillonlinestore.com.

Cancellations

Because custom and personalized orders may enter production shortly after purchase, cancellation requests must be submitted within 12 hours of placing the order.

Cancellation requests submitted after this period may not be accepted if production has already begun.

To request a cancellation, contact info@jillonlinestore.com as soon as possible with your order information.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is defective, arrives damaged, or is different from what you ordered, contact us promptly at info@jillonlinestore.com so we can review the issue and determine an appropriate resolution.

Please include your order information and clear photographs of the item and packaging when applicable.

Eligible issues involving an error with your order will be evaluated individually. Depending on the circumstances, the appropriate resolution may include a replacement, correction, or refund.

Shipping Damage

If an order is damaged during shipping, please contact us with photographs of the item, shipping box, and packaging. Please retain all original packaging while the issue is being reviewed, as this information may be needed for a carrier claim.

Refunds

Approved refunds, when applicable, will be issued to the original payment method.

Processing times after a refund is issued may vary depending on your bank or payment provider.

Contact Us

For questions about an order, cancellation, damaged or incorrect item, or this policy, please contact:

JILL
Email: info@jillonlinestore.com
Website: jillonlinestore.com