Política de envío
JILL ships orders from Jacksonville, Florida, United States.
Processing Times
Many JILL products are handmade, personalized, or made to order. Processing times vary by product and are displayed on the applicable product page.
Processing time refers to the time required to create, personalize, prepare, and package your order before it is handed to the shipping carrier. Processing time does not include carrier transit time.
Orders containing multiple products may ship together based on the item with the longest processing time unless otherwise stated.
Shipping Rates
Shipping rates are calculated at checkout based on the order, package size and weight, shipping destination, and available carrier services.
The shipping cost and available delivery options will be displayed at checkout before payment is completed.
Delivery Times
Estimated delivery consists of:
Processing time + carrier transit time
Once your order has been completed and transferred to the shipping carrier, transit time will depend on the selected shipping service and destination.
Carrier delivery estimates are estimates and may be affected by weather, holidays, service disruptions, or other circumstances outside of JILL's control.
Tracking
When tracking is available for your selected shipping service, tracking information will be provided after your order has shipped.
Please allow time for the carrier to scan and update the tracking information after receiving the package.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact us as soon as possible at info@jillonlinestore.com. We cannot guarantee that an address can be changed after an order has entered production or has been shipped.
Lost, Delayed, or Damaged Packages
If your shipment appears to be lost, significantly delayed, or arrives damaged, please contact us at info@jillonlinestore.com so we can help review the shipment information and determine the appropriate next steps.
For damaged shipments, please keep the original packaging and take clear photographs of the package and damaged item, as this information may be required when working with the shipping carrier.
JILL cannot control carrier delays or events that occur after a package has been transferred to the carrier, but we will assist customers with available shipment information when a delivery issue occurs.
Shipping Destination
JILL currently ships online orders within the United States.
Any available shipping methods, rates, and estimated delivery options will be displayed during checkout.
Contact Us
For questions regarding your order or shipment, please contact:
JILL
Email: info@jillonlinestore.com
Website: jillonlinestore.com