Terms of Service

Last updated: August 14, 2026

Welcome to JILL. These Terms of Service govern your use of jillonlinestore.com and purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms of Service and the policies referenced on our website.

1. About JILL

JILL is a small creative business based in Jacksonville, Florida, United States. We offer handmade, personalized, made-to-order, and other creative products through our online store.

Our online store is powered by Shopify.

2. Products

We make reasonable efforts to accurately display and describe our products, including available options, dimensions, colors, quantities, pricing, and other relevant information.

Many JILL products are handmade, personalized, or made to order. Slight variations in color, size, placement, texture, or appearance may occur as a natural part of handmade production.

Colors may also appear differently depending on your screen or device.

Product availability, designs, options, and pricing may change or be discontinued without notice.

3. Custom and Personalized Orders

Customers are responsible for reviewing all personalization information, names, spelling, colors, sizes, quantities, and other selections before placing an order.

Custom requests involving customer-provided artwork or other materials are also subject to our Legal Notice.

JILL reserves the right to decline a custom request when necessary, including requests that may raise legal, intellectual property, safety, technical, or store-policy concerns.

4. Orders

Submitting an order does not guarantee acceptance. We reserve the right to decline or cancel an order when reasonably necessary, including in cases involving payment problems, suspected fraud, product availability, pricing errors, or requests we are unable to fulfill.

If we cancel an order after payment has been processed, any applicable refund will be issued to the original payment method.

Cancellation requests for custom or personalized orders are governed by our Refund & Return Policy.

5. Prices and Payment

Prices displayed on our website are shown in the currency presented during checkout and may change without notice.

Applicable taxes, shipping charges, and other costs will be displayed during checkout before you complete your purchase.

Customers are responsible for providing accurate billing, payment, contact, and shipping information.

Payments are processed through the payment methods made available through our Shopify-powered checkout.

6. Shipping and Delivery

Orders are shipped according to the processing and shipping information provided on our website.

Many JILL products require production or personalization before shipment. Processing time and carrier transit time are separate.

Shipping rates and available delivery services are displayed during checkout when applicable.

For complete information regarding processing, tracking, delivery, damaged shipments, and shipping addresses, please review our Shipping Policy.

7. Returns, Refunds, and Cancellations

Due to the custom, personalized, and handmade nature of many JILL products, sales are subject to the conditions described in our Refund & Return Policy.

Please review that policy before purchasing, particularly when ordering a custom or personalized product.

8. Intellectual Property

Original JILL branding, photographs, graphics, written content, artwork, and other original materials on this website may be protected by applicable intellectual property laws.

JILL does not claim ownership of intellectual property belonging to third parties.

Custom orders and customer-provided materials are subject to our Legal Notice.

9. Acceptable Use

You may use our website only for lawful purposes.

You may not misuse the website, attempt to interfere with its operation or security, introduce malicious software, engage in fraudulent activity, impersonate another person, scrape or collect information without authorization, or use the Services in a manner that violates applicable law or the rights of others.

We reserve the right to restrict access when necessary to protect JILL, our customers, Shopify, or the operation of the Services.

10. Third-Party Services and Links

Our website may use or link to services operated by third parties, including payment providers, shipping carriers, social media platforms, and other service providers.

Third-party websites and services may be governed by their own terms and privacy policies. JILL is not responsible for the content, availability, or privacy practices of independent third-party websites.

11. Relationship With Shopify

JILL is powered by Shopify, which enables us to provide our online store and related Services.

Sales and purchases made through our store are transactions directly between the customer and JILL. Shopify is not the seller of JILL products and is not responsible for fulfilling orders placed with JILL.

12. Privacy

Our collection and use of personal information is described in our Privacy Policy.

Because our store is powered by Shopify, Shopify also processes certain information necessary to provide and operate the Services.

13. Errors and Inaccuracies

We make reasonable efforts to keep product descriptions, pricing, availability, shipping information, and other website information accurate.

Occasionally, information may contain an error or omission. If we discover a material error affecting an order, we may contact the customer to resolve the issue or cancel and refund the affected order when appropriate.

14. Disclaimer and Limitation of Liability

To the fullest extent permitted by applicable law, JILL is not responsible for indirect, incidental, special, or consequential losses arising from the use of our website or Services.

Nothing in these Terms is intended to exclude or limit rights or remedies that cannot legally be excluded or limited under applicable law.

15. Governing Law

These Terms of Service and your use of the Services are governed by applicable laws of the United States and the State of Florida, without limiting any consumer rights that apply under applicable law.

16. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our Services, policies, business practices, or applicable requirements.

The current version will be posted on this page with an updated revision date.

17. Contact

Questions regarding these Terms of Service may be directed to:

JILL
Jacksonville, Florida, United States
Email: info@jillonlinestore.com
Website: jillonlinestore.com